YouTube channel is now Live! http://www.youtube.com/@berkleycreek
Pricing and drop offs/pick ups
Daycare (weekdays)
We do not offer discounts on daycare. Interested in Enrolling in our Program? Head on over to the Contact Us Page and send us a message!
Full Day
$25
- 4 - 12 Hours.
Are you standing at the side of the bed and sniffing your owner's face when the sun rises because you are ready to rock and roll? Then the full day is the choice for you!
1 dog $29
2 dogs - $53
3 dogs - $76
Monthly Pass
$390/mo
- Guaranteed Availability
- Daycare 5 days a week, every week, excluding major holidays.
- Sold on a limited basis.
Dog Boarding
20% discount on Boarding for Veterans and Active Military, Police Officers and Firefighters. Dogs from our program also have discounted pricing. ASSESSMENTS ARE REQUIRED for all new dogs before making a boarding reservation. The cost of an assessment is the same as a day of daycare.
General Rate 1 Dog
$55
BC Rate: 50
Dogs who Can't Do Group Play: 65
FULL DOG DAYCARE PLAYTIME IS ALREADY INCLUDED IN THE PRICE. WE DO NOT CHARGE EXTRA FOR PLAYTIME!
P/U before 11am - no additional fee
P/U 11-1pm - $29/$25
P/U after 1pm - $50/$45
General Rate 2 dogs
$96
BC rate - $89
Dogs who Can't Do Group Play: $120
FULL DOG DAYCARE PLAYTIME IS ALREADY INCLUDED IN THE PRICE. WE DO NOT CHARGE EXTRA FOR PLAYTIME!
Pick up before 11am - no additional charges
Pick up between 11-1pm - $50/$45
Pick up after 1pm - $85/$78
General Rate 3 dogs
$135
BC Rate: $121
Dogs who Can't Do Group Play: $180
FULL DOG DAYCARE PLAYTIME IS ALREADY INCLUDED IN THE PRICE. WE DO NOT CHARGE EXTRA FOR PLAYTIME!
Pick up before 11am - no additional charges
Pick up between 11-1pm - $65/$60
Pick up after 1pm - $110/$100
Holiday Pick Ups
$35
In certain circumstances we will offer holiday pick ups. These MUST be scheduled in advance and there will be a fee associated with the pick up. Availability will depend entirely on what our plans are in regards to our family time. Holiday pick ups will be scheduled between 9am and 11am.
Early or After Hours Drop Offs/Pick Ups
$35
In certain circumstances we will offer this service as well. These MUST be scheduled in advance and there will be a fee associated with it. Availability will depend entirely on what our plans are in regards to our family time.
Deposits
1 OR 2 Nights
A 1 night deposit is required for all reservations lasting 72 hours or less
A 2 night deposit is required for all reservations lasting more than 72 hours.
A 3 night deposit is required for all trips lasting more than 10 days
Deposits are non-refundable year round. There are exceptions like deaths in the family or other life events where we will always use common sense and work with you.
Text or Phone Updates
$7/day
We do not automatically send texts or updates during your vacation because we do not want to interrupt you. You are more than welcome to check in from time to time if you want an update. Some people want daily updates or even updates every other day. Taking photos or videos requires an additional person be pulled off of another task because the person monitoring playtimes needs to have their eyes up at all times.
Trip Cancellations & Changes
85%
Cancellations must be made at least 20 days in advance in order to avoid any fees.
Cancellation fee is 85% of what would have been your full bill for the reservation.
For trips cancelled that are outside of your control, we will require proof of cancellation from the airline, cruise, hotel, or travel agency.
Refusal to pay such fees will result in loss of being able to utilize our services.
Additional Policies
Service Fee
$45 + $0.65 per mile driven
We will allow you to make reservations weeks or even months in advance despite your dog needing to have updated vaccines. For example, if you make reservation 6 months in advance for a July summer vacation, but your dog needs updated vaccines in April, we will 100% allow you to make the reservation. BUT YOU ARE RESPONSIBLE FOR MAKING SURE UPDATED VACCINE ARE SUBMITTED. If you are scrambling last minute and we need to help you get vaccines, you will be charged a service fee plus miles driven.
Final Payment
balance in full
All invoices are due upon picking up your dog and before leaving property. No exceptions
Boarding Drop Off and Pick Up Times
By Appointment Only
Drop offs and pick ups are scheduled during normal business hours of operation. For boarding reservations. We now have an online system for scheduling drop offs and pick ups. DO NOT schedule a drop off or pick up unless you have a confirmed reservation and deposit, otherwise it will auto-cancel. Please call us at 412-559-4547 to make your upcoming boarding reservation.
credit card stolen OR LOST
We Understand Cybersecurity is an Issue in Today's World. Please See our policy below
At Berkley Creek Pet Retreat, we provide a safe and fun environment for your furry friend to play and socialize in. Our trained staff will ensure your dog is well-cared for and happy.
Immediate Notification
If you are unable to process a payment due to a canceled or declined credit card, you must notify us immediately by contacting our office at [insert contact information]. Delays in notification may result in service suspension until payment is resolved.
Alternate Payment Methods
Clients are expected to resolve payment issues at the time of notification by utilizing an alternate payment method, such as:
- Another credit card
- A debit card linked to your bank account
- Digital payment options (if available in our system)
Note: In the United States, all active bank accounts are issued a debit card, which can be used as an additional payment option.
Verification Requirement
In the event a payment cannot be made, clients are required to provide supporting documentation, such as:
- A bank statement or letter verifying the cancellation of a credit card
- Evidence of unsuccessful attempts to issue payment through alternate methods
- Any other relevant documentation upon request
This ensures fairness and verifies the legitimacy of the payment issue.
Non-Payment Consequences
If payment is not resolved immediately using an alternate method or sufficient documentation is not provided, the following may apply:
- Suspension of services until the outstanding balance is paid in full
- Potential forfeiture of future service reservations or appointments
Please note that failure to comply with this policy may affect your ability to access our services in the future.
No Exceptions for Avoidable Issues
This policy applies uniformly to all clients. Claims citing the unavailability of a credit card without using other readily available payment methods (such as a debit card or additional credit card) will not be considered valid grounds for non-payment.
Summary
We value your commitment to honoring payment obligations and providing the necessary documentation when issues arise. This policy is designed to protect all parties and ensure smooth operations.